Cheeky Devil Toys strongly advises you to be sure of your selection before placing an order with us, as we must adhere to health regulations when accepting returned goods, we are unable to accept products which do not meet your expectations or simply not wanted due to ‘Change of Mind’.
Sadly, we cannot guarantee that our items will please everyone; everybody is different as is their pleasure preference.
Cheeky Devil Toys will only replace items which are found to be faulty; an “exchange service” is not available because of the personal nature of our products. If a product has a manufacturing defect, then you should return that product to us for a replacement.
To return a defective product and unless otherwise stated, you must return the product within 30 days of purchase.
Before returning a faulty toy, we may first ask you a few simple questions
- Make sure you are using the correct batteries
- make sure the batteries have been inserted correctly
- hold controls for 3-5 seconds to turn on
- make sure the batteries are not wet or have moisture
- try new batteries
When returning your product, please make sure you provide the following details:
- Your full name
- Your order number
- Reason why you are returning the product
- Please ensure adult products are clean before they are returned
Including the original confirmation or invoice you received with your product.
Please note: standard postage fees apply to all return orders at your cost. Where the return relates to faulty item, the replacement product will be sent out to you, at no charge, within 10 workings from the date we receive the faulty product.
If the product is out of stock or unavailable we can offer a refund / online credit of the product purchase cost only.
All returns must be sent to:
Po Box 3056
Bassendean DC WA, 6942